Terms and Conditions

Terms & Conditions

General Terms

Welcome to HAVEAE. By accessing or purchasing from our website, you agree to these terms. Additional guidelines may apply for specific services (e.g., personalized labels).

Sale of Alcoholic Beverages

• Age Restriction: HAVEAE does not sell alcohol to persons under 21 years of age (or local legal drinking age). By using this site, you confirm you are of legal age.
• Delivery Compliance: We verify recipient age during delivery. You acknowledge that the recipient is legally permitted to receive alcohol. Refusal of delivery may occur if age cannot be verified.

Personalized Labels

• Content Responsibility: You warrant that any text/images submitted for personalized labels:
  • Do not infringe copyrights/trademarks.
  • Are not offensive, illegal, or defamatory.
  • Comply with local alcohol advertising laws.
• Approval Rights: HAVEAE reserves the right to reject inappropriate content without refund.

Third-Party Links

• Links to external sites are provided for convenience. HAVEAE is not responsible for their content, accuracy, or privacy practices.

Disclaimer & Liability

• "As Is" Basis: This site is provided without warranties of any kind. HAVEAE disclaims all implied warranties (e.g., merchantability, fitness for purpose).
• Limitation of Liability: HAVEAE is not liable for:
  • Damages arising from site use (direct, indirect, or consequential).
  • Viruses/harmful components transmitted via the site.
  • Errors in personalized label designs caused by user-submitted content.

Privacy Policy

Your use of HAVEAE is governed by our Privacy Policy (link to your policy).

Returns & Service Guarantee

• Personalized Items: Due to their custom nature, personalized wines are non-refundable unless damaged/defective.
• Standard Wines: Returns accepted within 14 days for unopened bottles in original condition. See our Return Policy for details.

Governing Law

These terms are governed by Singaporean law. Disputes shall be resolved in Singapore courts.

Changes to Terms

HAVEAE may update these terms periodically. Continued use of the site constitutes acceptance.

Effective Date: 1^st of June, 2025.